Our Privacy Policy

Transports Friend is the webmaster and owners of this website. We are a leading media centre for Transport and Logistics, Fleet, Van operators. It includes News articles, Information on "Best Practice" and a huge repository of accessible information for site visitors. This includes rules and legislation on almost everything that should be known by an 'O' Licence Operating in the UK.

We are committed to protecting and respecting all visitors privacy. Transports Friends Ltd is a registered UK business. Our home is The Renewal Trust Centre, Unit 3, 3 Hawksworth Street, Nottingham. NG3 2EG. Transports Friend Ltd is a subsidiary of ICT Software Ltd.

Transports Friend Ltd act as the data controller and data processors when processing your data on behalf of advertisers. We are committed to protecting and respecting your privacy.

Collection of information from your website visits

We collect information about your visits to our website when you either register interest in our services or navigate through each webpage or if you complete any online forms. We may also collect information about you if you engage during any online webchats.

What information do we collect from you?

The personal information we collect will vary and is subject what you share with us but may include your name, address, email address, IP address, what pages have visited and when. If you are a company and purchase from us, we will store some personal details including the orders and products you have purchased from us.

How do we use your information?

We will use your information to;

  • Ask for your opinion on the services that we provide.
  • Send you emails or messages about the information that may be of interest to you.
  • Notify you of changes to our services.
  • Process orders that you may place.
  • We may personalise marketing communication to you if we have permission to do so. We will hold your information on our systems for as long as is necessary or relevant.

Legitimate Interests

Occasionally, we may use your personal information for a legitimate interest, such as sending you emails about our products and services. A legitimate interest assessment (LIA) will have been carried out to establish that your interests are appropriate and proportionate.

Information Access?

We will never sell or gift your personal information to any third parties not related to Transports Friend Ltd or its owners and subsidiary companies. We may have a need to pass your information to third parties service providers for the purposes of completing providing services (for example, processing payments and sending email communication). If we had a need to pass your information to deliver a service to you or your company, a contract agreement will in place with us which includes a clause to keep your information secure and this information should never be used or processed for any purpose other than it original reason being used.

How we store and protect information?

Our website uses SSL encryption to ensure that all personal information is handled in a secure manner. This encryption level any third parties from gaining access to personal data when using our website. We also operate to ISO27001 standards

We also take significant steps to keep all data secure and protected against unauthorised access.

Marketing Choices

We are committed to delivering a positive email marketing experience, and it is important that we obtain an appropriate legal basis in order to communicate directly to you.

You have the opportunity to object to any marketing before completing any orders, and we will give you this opportunity in every future communication. We work to ensure email communication sent are relevant and contains products and services offered by us and our advertisers.

You can choose to receive email marketing by freely giving explicit consent by other means via our newsletters, sign up forms or create an account.

You can withdraw consent or change your marketing preferences by emailing here or call our office.


We may analyse your previous purchases to create marketing communications that are highly relevant to you in accordance with your marketing preferences. This information may also be used to enhance your onsite experience and promote the relevant printer consumables for the printers associated with your account.

If you wish to object to this processing, but still want to receive general marketing communication, then you can object to this specific processing by emailing here

Website Data

Our website may use a website recording. Our service providers tools may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include your password or any payment information and any personal data is encrypted and scrambled in the recording so individuals cannot be identified. We collect this information to improve our website usability and we also use it for analytics reporting purposes.

Data Retention Periods

Order fulfilment records are kept for as long as required typically after seven years.

Your Account: We reserve the right to delete online account if your account has not been used for within a 6 month period or an extended period without activity or for any reason where payments have not been made for services delivered.

Where we use emails you have consented to receive marketing e-shots, we will keep data until you notify us otherwise or withdraw consent.

Cookies Usage

We use cookies to help deliver a more personalised service to our users bypassing a cookie to your device when you visit our website pages. Cookies help us make our website technically usable which allows basic functions such as page navigation and access quicker and easier to use. It allows us commercially to assess the viability of the website to know which advertising positions work best for our clients. It also helps to understand and identify when features and functionality are not working as intended. Our website cannot function effectively or give a great experience to our users without cookies.

Customer Complaints

If you have the need to make a complaint on how we handle personal data, please email us here. We will investigate the matter urgently providing you provide information on the reason what part of our service concern you. If you are not satisfied with our response, you can complain directly to the Information Commissioner's Office (ICO)

More Information

For more information about General Data Protection Regulation (GDPR) please visit our dedicated here

Policy Updates

This policy was last updated in August 2020 and will be reviewed every 12 months unless otherwise required.